Man and Van Streatham Terms and Conditions of Service

d. Any special requirements, such as packing, dismantling, or unusual items.

3.4 The Company reserves the right to adjust the quoted price or cancel the booking if the information supplied by the Client is inaccurate or incomplete, or if additional work is required that was not disclosed at the time of booking.

4. Quotations and Pricing

4.1 Any quotation provided by the Company is based on the information supplied by the Client and is subject to these Terms and Conditions.

4.2 Quotations may be offered on an hourly rate or fixed price basis. The basis of the quotation will be clearly communicated to the Client.

4.3 Where services are charged at an hourly rate, the chargeable time begins when the vehicle and staff arrive at the agreed collection address and ends when unloading is completed at the final destination, subject to any minimum charge period.

4.4 Waiting time, delays caused by access restrictions, additional collections or deliveries, extra flights of stairs, or increased distance from property to vehicle may incur additional charges at the Companys standard rates.

4.5 The Company reserves the right to revise any quotation if:

a. The booking is changed by the Client.

b. Access is more difficult than advised.

c. The volume or nature of the Goods differs from the information provided.

d. There are unforeseen circumstances beyond the Companys control, such as severe traffic disruption or road closures.

5. Payments

5.1 The Client agrees to pay all charges in accordance with the quotation, confirmation, and these Terms and Conditions.

5.2 Unless otherwise agreed in writing, payment is due either in full in advance of the service date or immediately upon completion of the Services on the day of the move.

5.3 Accepted payment methods will be communicated by the Company. The Company may refuse to commence or continue work if payment arrangements have not been agreed or honoured.

5.4 For longer-distance moves, large bookings, or commercial contracts, the Company may require a deposit or staged payments. Any deposit paid is non-refundable unless expressly stated otherwise.

5.5 If the Client fails to make payment when due, the Company reserves the right to:

a. Charge interest on overdue amounts at a reasonable rate from the date payment falls due until it is received.

b. Suspend or cancel any services or future bookings.

c. Retain Goods until payment is made in full, subject to applicable law.

6. Cancellations and Amendments

6.1 The Client may cancel or reschedule a booking by giving notice to the Company through an accepted communication method.

6.2 If a booking is cancelled by the Client less than 48 hours before the scheduled start time, the Company reserves the right to charge a cancellation fee of up to 50 percent of the estimated total cost.

6.3 If a booking is cancelled by the Client on the day of the move or after the team has already been dispatched, the Company may charge up to 100 percent of the estimated total cost.

6.4 If the Client wishes to amend the date, time, or scope of the Services, the Company will use reasonable efforts to accommodate the change but cannot guarantee availability. Revised pricing may apply.

6.5 The Company may cancel or postpone the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, road closures, accidents, illness, vehicle breakdown, or safety concerns. In such cases, the Company will offer an alternative date or refund any prepayments, but shall not be liable for any indirect or consequential losses.

7. Client Responsibilities

7.1 The Client is responsible for:

a. Ensuring that all Goods are properly packed and prepared for transport, unless packing services have been specifically requested and confirmed.

b. Ensuring that all boxes are securely closed and clearly labelled where necessary.

c. Disconnecting, defrosting, and draining any appliances in advance.

d. Removing or securing fixtures, fittings, and items attached to walls, floors, or ceilings that are to be moved.

e. Ensuring that access at both collection and delivery addresses is safe, legal, and suitable for the vehicle and staff.

f. Arranging any parking permits, access permissions, or lift bookings required at either address.

7.2 The Client or an authorised representative must be present at both collection and delivery addresses to provide access, direct the work, and check that all Goods have been loaded and unloaded.

7.3 The Company is not responsible for any items left behind at the collection address if the Client or their representative has failed to check the premises before departure.

8. Items Excluded from Transport

8.1 Unless previously agreed in writing, the Company will not transport:

a. Hazardous, dangerous, or illegal goods, including explosives, firearms, drugs, and flammable materials.

b. Perishable goods, live animals, or plants.

c. Valuables such as jewellery, watches, precious metals, money, important documents, or collections of high value.

8.2 If such items are moved without the Companys knowledge or consent, the Company accepts no liability for loss, damage, or delay to those items.

9. Waste Regulations and Disposal

9.1 The Company is not a waste disposal business and does not operate as a substitute for licensed waste carriers or council waste collection services.

9.2 The Company will not remove, carry, or dispose of any household, commercial, building, or garden waste unless this has been specifically agreed and complies with relevant waste regulations.

9.3 The Client must not request the Company to dispose of waste illegally, including fly-tipping or leaving items on public land or in unauthorised locations.

9.4 Where the Company agrees to remove items for disposal, such services may incur additional charges. The Company will use only lawful and compliant disposal routes and may decline to remove any items that appear to be controlled or hazardous waste.

9.5 The Client remains responsible for ensuring that any waste to be removed is accurately described and lawfully classed for transport and disposal. The Company accepts no liability for penalties or claims arising from false or misleading information provided by the Client concerning waste items.

10. Liability and Insurance

10.1 The Company will take reasonable care when handling, loading, transporting, and unloading Goods. However, liability is subject to the limitations set out in this clause.

10.2 The Companys liability for loss of or damage to Goods arising from its negligence or breach of contract shall be limited to a reasonable amount per item or per job, as reasonably proportionate to the fees charged, unless a higher limit is expressly agreed in writing.

10.3 The Company shall not be liable for:

a. Loss or damage caused by defective or inadequate packing not carried out by the Company.

b. Damage to flat pack furniture that has not been dismantled prior to moving or is not designed to be moved in an assembled state.

c. Damage to the internal workings of electrical or mechanical items unless there is clear external damage caused by the Companys actions.

d. Loss or damage where Goods are moved at the Clients own risk contrary to the Companys advice.

e. Normal wear and tear, minor scuffs, or scratches arising from reasonable handling.

f. Loss or damage to items of exceptional value that were not declared and specifically agreed in advance.

10.4 The Company is not liable for any indirect or consequential loss, such as loss of profit, loss of enjoyment, or costs of delay.

10.5 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably possible, and in any event within 7 days of the completion of the Services. The Client must provide evidence of the loss or damage and support any claim with proof of value where requested.

11. Access, Property Damage, and Parking

11.1 The Client is responsible for providing safe and reasonable access to the property and for obtaining any necessary parking permissions or permits.

11.2 The Company will not be liable for damage to floors, walls, staircases, doors, or other property if the Client insists that heavy or bulky items be moved in a way that presents a risk of damage, and the Company has advised against such action.

11.3 The Client is responsible for any parking fines or penalties incurred as a result of inadequate permits, incorrect instructions, or parking restrictions that were not disclosed in advance.

12. Delays and Time Estimates

12.1 Any arrival times, journey times, or completion estimates are given in good faith but are not guaranteed. They may be affected by traffic, weather, or other factors beyond the Companys control.

12.2 The Company shall not be liable for any losses arising from delays that are outside its reasonable control.

13. Complaints and Disputes

13.1 If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the team on the day where possible, and follow up in writing to the Company without delay.

13.2 The Company will investigate any complaint in good faith and aim to respond within a reasonable period. The Client agrees to cooperate with any investigation and provide supporting evidence where requested.

14. Data Protection and Privacy

14.1 The Company will collect and use personal information provided by the Client solely for the purposes of managing bookings, delivering Services, handling payments, and for related administrative and legal purposes.

14.2 The Company will take reasonable measures to protect personal data and will not share it with third parties other than as necessary to deliver the Services, process payments, comply with legal obligations, or where the Client has given consent.

15. Severability

15.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or the Contract.

By making a booking with Man and Van Streatham or permitting work to commence, the Client confirms that they have read, understood, and agree to these Terms and Conditions.