Man and Van Streatham Privacy Policy

This Privacy Policy explains how Man and Van Streatham collects, uses, stores and protects personal data of its customers and prospective customers. It applies to all Man and Van Streatham customers in our service area, including individuals and businesses who contact us, request a quote, make a booking, or otherwise use our services.

Man and Van Streatham acts as a data controller when we determine the purposes and means of processing your personal data. We are committed to complying with the UK General Data Protection Regulation and any applicable data protection legislation.

Personal Data We Collect

We may collect and process the following categories of personal data when you interact with us or use our services:

Identification and contact details: name, address, service address, billing address, and general contact details necessary to communicate with you.

Service and booking information: details of your move or transport request, property access information relevant to the move, inventory details if you choose to provide them, preferred dates and times, and information about any special requirements.

Communication data: information you provide when you contact us by phone, online forms, or other means, including queries, feedback, and complaints.

Payment and transaction data: limited payment-related details necessary to process your payments and keep records of transactions. We do not store full payment card details where payments are processed through third party payment providers.

Technical and usage data: if you visit our website, we may collect limited technical data such as your IP address, browser type, and basic usage information, where this is necessary for the functioning and security of our website. Where cookies or similar technologies are used for analytics or marketing, we will seek your consent where required by law.

How We Collect Personal Data

We collect personal data directly from you when you:

Request a quote or estimate for services.

Make a booking or place an order for our services.

Communicate with us by phone, in writing, or through online contact forms.

Provide feedback or submit a complaint.

We may also receive personal data indirectly from third parties where this is necessary to provide our services, for example from comparison or booking platforms, business partners, or other parties you authorise to provide us with your information.

Lawful Basis for Processing

We process your personal data only where we have a lawful basis under applicable data protection laws. Depending on the context, the lawful basis may be:

Contract: processing is necessary to enter into or perform a contract with you, such as when you request a quote, book our services or we provide removal or transport services to you.

Legal obligation: processing is necessary to comply with our legal obligations, for example record keeping, tax and accounting requirements, or responding to lawful requests from public authorities.

Legitimate interests: processing is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This may include managing and improving our services, preventing fraud, ensuring the security of our systems and vehicles, and handling customer queries or disputes.

Consent: where required by law, we rely on your consent, for example for certain types of direct marketing communications or for non-essential cookies and similar technologies. You can withdraw your consent at any time, without affecting the lawfulness of processing before withdrawal.

How We Use Personal Data

We use the personal data we collect for the following purposes:

To provide quotes, estimates, and information about our services.

To manage bookings, schedule jobs, and deliver our removal and transport services.

To communicate with you about your booking, including confirmations, updates, and customer support.

To handle payments, invoices, and refunds, and maintain accurate accounts and records.

To respond to enquiries, feedback, and complaints, and to resolve disputes.

To improve our services, operations, and customer experience.

To carry out internal administration, reporting, and compliance with legal obligations.

Where permitted, to send you information about our services that may be of interest to you, and to manage your marketing preferences.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with selected third parties where necessary and in accordance with data protection law, including:

Service providers acting as data processors who provide services such as IT support, website hosting, payment processing, communication tools, or secure data storage. These providers only process personal data on our instructions and are subject to appropriate contractual and security obligations.

Professional advisers such as accountants, auditors, or legal professionals, where this is necessary for business operations, legal advice, or dispute resolution.

Public authorities, regulators, law enforcement agencies, or courts where we are required to do so by law or where sharing is necessary to protect our rights or the rights of others.

If we were to undergo a business restructuring, sale, or transfer, personal data may be disclosed to parties involved in that process, subject to appropriate safeguards, and where permitted by law.

International Data Transfers

Where we use service providers or systems located outside the United Kingdom or the European Economic Area, personal data may be transferred to countries that have different data protection laws. In such cases, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent measures, to provide a level of protection for your personal data that is essentially equivalent to that in the United Kingdom.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements.

In general, we keep customer and booking records for a period that allows us to handle queries, complaints, and potential legal claims, and to comply with tax and financial record keeping obligations. After the relevant retention period has expired, we will securely delete or anonymise personal data so that it can no longer be associated with you.

Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures may include access controls, secure storage, regular review of our procedures, and staff awareness of data protection responsibilities.

While we take reasonable steps to safeguard personal data, no system or transmission over the internet can be guaranteed to be completely secure. You are responsible for keeping any account details or communication channels with us secure and notifying us promptly if you suspect unauthorised access.

Your Data Protection Rights

As a data subject, you have a number of rights in relation to your personal data, subject to certain conditions and legal limitations:

Right of access: you can request confirmation of whether we process your personal data and obtain a copy of that data.

Right to rectification: you can request correction of inaccurate or incomplete personal data.

Right to erasure: in certain circumstances, you can request that we delete your personal data.

Right to restriction of processing: you can request that we limit the processing of your personal data in specific situations.

Right to data portability: where processing is based on consent or contract and carried out by automated means, you can request that we provide your personal data in a structured, commonly used, machine readable format or transfer it to another controller, where technically feasible.

Right to object: you can object to processing based on our legitimate interests or to direct marketing at any time. If you object to direct marketing, we will stop processing your personal data for that purpose.

Right to withdraw consent: where we rely on your consent, you may withdraw it at any time, without affecting the lawfulness of processing before withdrawal.

You also have the right to lodge a complaint with the relevant supervisory authority if you believe your data protection rights have been infringed. We encourage you to contact us first so we can address your concerns.

Children's Data

Our services are not directed to children, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updated version will apply to all Man and Van Streatham customers in our service area from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we handle personal data.