Terms and Conditions for Man and Van Streatham
These Terms and Conditions set out the basis on which our man and van Streatham service is provided. By making a booking, you agree to be bound by these terms, which apply to domestic and commercial transport, loading, unloading, and related moving services supplied by us. These terms are intended to be clear and fair, and they should be read carefully before any booking is confirmed. They govern the relationship between the customer and the service provider, including the manner in which bookings are made, how payments are handled, and how liability is limited.
In these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider operating the Streatham man and van service. References to “you” and “your” mean the person or organisation making the booking or using the service. If you are booking on behalf of another person, you confirm that you have authority to do so and that all relevant information supplied is accurate. Any agreement to provide a removal or transport service will be subject to these terms unless we agree otherwise in writing.
We reserve the right to update these terms from time to time. The version in force at the time of booking will apply to that booking unless a change is required by law or regulatory obligation. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force. The headings are included for convenience only and do not affect interpretation.
Booking process begins when you provide the required details for the job, including collection and delivery addresses, access information, a description of the items to be moved, and the preferred date and time. A quote may be based on the information you give, including the estimated volume, weight, number of helpers required, and any special handling needs. We may ask for photographs, an inventory, or other details to ensure the quotation is accurate. If the actual service requirements differ from what was described, we may revise the quote or decline to proceed if the task cannot reasonably be completed as originally agreed.
Bookings are accepted only when we confirm them. A quotation alone does not guarantee availability. Confirmation may be provided verbally, in writing, or by electronic message. You should check all booking details carefully, including the date, address, access restrictions, parking arrangements, and any waiting time limitations. It is your responsibility to ensure that the premises are accessible and that the items are ready for collection at the agreed time. If you request changes after confirmation, we may need to adjust the price, timing, or staffing level.
We may refuse or cancel a booking where there is a safety concern, unlawful activity, non-disclosure of relevant information, or where the job falls outside the scope of our service. This may include items that are too heavy, unsafe to move, contaminated, or prohibited by law. A booking may also be declined if the property access, parking, or loading conditions make the job impractical or unsafe. Where possible, we will explain the reason for refusal and, if suitable, suggest an alternative arrangement.
Payments for our man and van Streatham service must be made in accordance with the quotation or booking confirmation. Unless otherwise agreed, payment is due on completion of the service and before unloading is completed, or at such other time as stated in the booking confirmation. We may require a deposit, pre-authorisation, or partial advance payment to secure the booking. Any deposit paid will be deducted from the final balance where applicable.
All charges will be based on the agreed rate, estimated time, distance, waiting time, parking costs, congestion charges, tolls, disposal fees, and any additional work requested by you or required due to circumstances not disclosed in advance. If the service takes longer than planned because of delays outside our control, including access issues, item misdescription, or unavailable parking, we may charge for the extra time. Quotations are based on the information available at the time and may be amended if the job materially changes.
Where payment is made by bank transfer, card, or another approved method, you must ensure the payment is completed in full and cleared by the due time. Late or failed payments may result in suspension of services, refusal to deliver goods, or recovery action. If we incur reasonable costs in collecting overdue sums, those costs may be passed on to you to the extent permitted by law. You are responsible for ensuring that any third-party payer authorises the transaction.
Cancellations and rescheduling are permitted subject to the notice period and conditions set out in your booking confirmation. If you cancel with sufficient notice, a full or partial refund of any deposit may be available, depending on the timing and any non-recoverable costs already incurred. If you cancel at short notice, on arrival, or after the service has commenced, you may still be charged in full or in part for time, labour, and expenses already committed to the job.
If you wish to reschedule, we will try to accommodate a new date or time, but this is subject to availability. A rescheduled booking may require an updated quote if rates, labour needs, or operational costs have changed. We are not liable for any loss arising from your decision to cancel or alter arrangements, including missed deadlines or postponed deliveries, where the change was made by you or caused by circumstances within your control.
We may cancel or postpone a booking if unavoidable events occur, including vehicle breakdown, severe weather, staff illness, road restrictions, or circumstances beyond our reasonable control. In such cases, we will make reasonable efforts to offer an alternative time or date. If we are unable to provide the service, our liability will generally be limited to refunding any amount paid for the affected booking, unless otherwise required by law.
Liability is limited to the extent permitted under UK law. We will take reasonable care in handling your goods and carrying out the service, but we are not responsible for loss or damage caused by pre-existing defects, inadequate packing, improper labelling, hidden weaknesses, or items that were unstable before the move. You should ensure that fragile, valuable, sentimental, or unusual items are packed and protected appropriately. Where we assist with packing or wrapping, we do so on a reasonable-efforts basis unless a separate agreement states otherwise.
We are not liable for indirect or consequential loss, including loss of profit, business interruption, missed appointments, or loss arising from delay, except where such exclusion is not permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. If damage is alleged, you must notify us as soon as reasonably possible and provide evidence of the issue, including photographs and a description of the item and circumstances.
Our maximum liability for proven loss or damage arising from a single booking will ordinarily be limited to the total amount paid or payable for that service, unless a higher liability has been expressly agreed in writing or the law requires otherwise. You are encouraged to arrange suitable insurance for high-value items, and we may ask you to declare such items before the move begins. We are not responsible for items packed by you unless the damage was caused by our negligence after taking possession.
Waste regulations apply to any rubbish removal, clearance, or disposal service provided as part of our man and van work. You must not ask us to remove waste that is illegal, hazardous, contaminated, or otherwise prohibited from transport or disposal without proper declaration and lawful handling arrangements. This includes, without limitation, asbestos, clinical waste, chemicals, pressurised containers, batteries, paint in unsealed containers, gas cylinders, and other items subject to special controls. We may refuse to collect any waste that we believe cannot be lawfully transported or disposed of.
When waste disposal is included, you confirm that you have the right to transfer the items to us for lawful disposal and that the waste has been described accurately. We may separate loads, charge according to waste type and weight, and use approved disposal or recycling facilities where appropriate. Any waste transfer documentation, carrier requirements, or site procedures must be followed. You agree to provide any information reasonably needed to comply with environmental and licensing rules, including whether the waste is domestic, commercial, mixed, or bulky.
It is your responsibility to ensure that the waste presented for collection complies with applicable law. If items are misdescribed or contain prohibited materials, we may stop the service, charge for additional handling time, and recover any resulting costs, losses, or penalties to the extent caused by your breach. We will not knowingly participate in fly-tipping, unlawful dumping, or any arrangement that would breach waste management legislation, environmental protection duties, or local authority requirements.
Customer responsibilities include providing safe access, clear instructions, and accurate information about the load. You must ensure that items are ready at the agreed time, that parking or loading arrangements are suitable, and that any permissions required for access have been obtained in advance. If disassembly, reassembly, lifting, or removal of doors or fixtures is required, you must notify us beforehand so that the correct equipment and manpower can be arranged. We may refuse to carry out work that would be unsafe or that exceeds the agreed scope.
You are responsible for ensuring that items being moved are not illegal to possess, transport, or deliver. We may inspect items before loading where reasonably necessary to confirm compliance with the law and our operational requirements. We do not accept responsibility for verifying ownership of goods, and we may rely on your instruction as authority to move them. If third-party property rights, landlord rules, building management rules, or parking restrictions apply, you must obtain the relevant consent.
Force majeure events, including but not limited to fire, flood, adverse weather, transport disruption, strike action, public emergency, or governmental restrictions, may affect performance of the service. Where such events occur, we will act reasonably and may suspend, delay, or cancel the booking without liability for circumstances beyond our control. If practical, we will work with you to rearrange the service. No party will be liable for failure to perform where that failure is caused by a force majeure event.
Claims and complaints should be reported promptly and with sufficient detail for us to review. If you believe that an item has been damaged, lost, or incorrectly handled, you must notify us within a reasonable time and, where possible, before the team leaves the delivery address. We may request supporting evidence, an item list, proof of value, and photographs. Failure to report a problem promptly may affect our ability to investigate and may reduce or extinguish any remedy available.
Where a complaint is raised, we will review the information provided and respond within a reasonable time. If a remedy is appropriate, it may take the form of a repair, replacement, partial refund, or other appropriate solution, depending on the circumstances and the limits of these terms. Nothing in this clause limits any statutory rights that apply to consumers or business customers under mandatory law.
Governing law and jurisdiction apply to these Terms and Conditions. They are governed by the laws of England and Wales, and any dispute or claim arising out of or in connection with them will be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer law provides otherwise. By using our man and van Streatham service, you acknowledge that you have read, understood, and agreed to these terms in full.